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Warranty Policy

Coverage Duration:

We provide a 3-year warranty on all our products, except for bulbs.

Warranty Service:

If you experience any issues with our products during the warranty period, please email us at support@tolights.com with photos or videos illustrating the issue. We commit to responding within 12 hours and will offer solutions to resolve your concerns.

Replacement Details:

For issues related to product accessories, we will send free replacements via express shipping, which you can expect to receive within 9 to 10 working days.

Installation Advisory:

Ensure installation is carried out by a professional electrician to avoid voiding the warranty.

Exclusions:

The warranty does not cover damages resulting from improper use, intentional damage, or natural disasters.

Post-Warranty Support:

After the warranty period, we continue to offer technical support. Charges will apply for replacement parts and any necessary support services.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: support@tolights.com
  • Phone: +1 (831) 275-8515
  • Business Hours: Mon - Sat, 9 AM - 6 PM (GMT-8)