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Shipping Policy

Thank you for choosing us for your lighting needs. We are dedicated to delivering your orders efficiently and safely. Below are the details of our shipping policy:

Shipping Locations

We operate from the United States with manufacturing facilities in China. Products are shipped directly from the production site to your specified address as swiftly as possible.

Order Processing

  • Timeframe: Orders are processed within 1 to 7 business days, depending on the product's specific requirements for secure packaging.

Shipping Time

  • Air Freight: Typically takes 4-7 business days.
  • Sea Freight: Takes about 20-30 calendar days for larger packages.

Carriers: We use various carriers including DHL, UPS, FedEx, TNT, and Matson.

Important: The total delivery time includes both the order processing time and the shipping time.

Shipping Costs

We offer free air freight on all orders, ensuring a hassle-free delivery right to your doorstep.

Shipping Methods

Items less than 39 inches are shipped via air freight, while larger items are sent through sea freight.

Special Cases

  • Out-of-Stock Products: If an item is out of stock, we will notify you promptly via email. You may choose to wait or cancel your order.
  • Customized Products: These require 5-15 business days to ship post-confirmation due to their bespoke nature.

Shipping Destinations

We currently ship to several countries including the United States, United Kingdom, Canada, Australia, and New Zealand. For other countries, please reach out to us directly.

Special Requests

If you prefer air freight for products designated for sea shipping, please contact us at support@tolights.com to discuss additional fees.

Order Tracking

After your order has shipped, you'll receive a confirmation email with tracking information, allowing you to monitor your package's journey.

Delivery Delays

While we strive to maintain regular shipping times, delays may occur due to weather, customs, or other unforeseen events. We will keep you informed of any changes.

Address Accuracy

Please ensure your shipping address is correct. We are not responsible for losses due to incorrect or incomplete addresses. Address changes after shipment may incur additional fees.

Lost or Damaged Items

If your order is damaged or lost during transit, contact us immediately. We'll arrange a replacement or refund as per our policies. If a package is marked "delivered" but missing, please initiate a trace with the carrier within 7 days to qualify for a replacement or refund.

Taxes and Duties

Import taxes, duties, and customs fees may apply and are the responsibility of the recipient.

Customer Support

For any shipping inquiries, our customer support team is ready to assist you. Contact us:

  • Email: support@tolights.com
  • Phone: +1 (831) 275-8515
  • Business Hours: Mon - Sat, 9 AM - 6 PM (GMT-8)