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Return and Refund Policy

Thank you for choosing our products. We assure you that all products undergo rigorous quality inspections before shipping. If you require after-sales service, please contact us at support@tolights.com.

Our return services are available only in the United States and China. Therefore, any products that need to be returned must be shipped back to our addresses in these countries.

Return Eligibility

You have a 30-day period from the date of delivery to initiate a return. Requests for returns beyond this period will not be accepted. Note that all products, except for light bulbs, come with a three-year manufacturer's warranty.

To be eligible for a refund, products must be returned in their original packaging and in new/unused condition.

Within the first 30 days of receiving your order, if you identify any manufacturing defects, you may return any lighting fixture or related product for a 100% refund, including the cost of return shipping. (Note: In cases of manufacturing defects or shipping damages, please contact us within 48 hours with photos and videos for verification.)

If there are no manufacturing defects and you've simply changed your mind or need a different size, you are still welcome to return the product. However, you will be responsible for the return shipping cost. Make sure the product is sealed in its original package and is in resalable condition. Once we receive and verify that the product is in new/unused condition, we will issue a refund, less the cost of our initial shipping.

Non-Returnable Items

Products that have been installed cannot be returned. Customized products and items purchased during inventory sales are also ineligible for returns.

For example:
A customer buys a product for $1000. After receiving the product, they decide to return it. They pack everything back into the original box and ship it back to our warehouse at their own expense ($80). Once we confirm the product is in its original condition, we will refund $920 (the initial $1000 minus the $80 shipping cost).

Return Process

To simplify the return process, please follow these five steps:

  1. Check Return Eligibility - Review our return policy to ensure your item is eligible for return.
  2. Submit a Return Request - Email us at support@tolights.com with your reason for return and order details.
  3. Receive Return Address and Instructions - After receiving your request, we will provide the specific return address and mailing instructions.
  4. Ship the Return Items - Safely package and send the items back in their original packaging, including a copy of your order confirmation email. You will cover the cost of shipping.
  5. Notify and Await Processing - Email us the tracking number once you have shipped the items. We will process your return within 3-5 business days of receipt and issue a refund.

Packaging

Ensure all components of the returned items are securely sealed in their original packaging, including all original materials.

Shipping

Before shipping, take photos of both the inside and outside of the package to document that the products are indeed in their original condition. We strongly recommend purchasing shipping insurance to protect against damage during the return process.

Return Shipping Fee

If the return is initiated by the consumer, they are responsible for the associated shipping fee. If the return is due to our error, such as receiving damaged or incorrect goods, the consumer will not be responsible for the shipping fee.

Refund Timing

Once we receive and inspect the return, we will issue the refund within 3-5 business days. The actual time it takes for the refund to reach you depends on your bank's processing time, usually between 7-14 business days.

Exchanges

Exchanges are treated as returns and repurchases. Please note that customized items are not eligible for exchange.

Additional Information About the Return Policy

Items must include their original packaging, including any outer boxes, when returned. If returned products arrive damaged or used, we will not be able to issue a refund. Therefore, we strongly advise using an insured, traceable shipping method for returns.

Order Cancellation

Customized items cannot be canceled. For non-customized orders, you can cancel free of charge within 24 hours after placing the order by replying to your order confirmation email. After that, if the products have not yet been shipped, you can still cancel, but a $50 processing fee will apply. Once the product is shipped, the order cannot be canceled.

Contact Information

If you have any questions, concerns, or suggestions regarding your order or our website, please do not hesitate to reach out.

We will respond as soon as possible.

  • Email: support@tolights.com
  • Phone: +1 (831) 275-8515
  • Business Hours: Mon - Sat, 9 AM - 6 PM (GMT-8)