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Custom Orders

We offer bespoke lighting solutions tailored to your preferences. Contact us at support@tolights.com with your customization requirements, and our skilled designers will work diligently to bring your unique ideas to life. Enjoy direct factory shipments for a hassle-free and cost-effective experience.

How to Customize Your Product

  1. For Existing Products:

    If you want to customize the size or color of a product listed on our website, please provide:

    • The product link or model number.
    • Desired color, size, and any other specifications.
    • Photos of the application environment, if possible, to ensure the design fits perfectly.
  2. For New Designs:

    If you have a specific design in mind that is not featured on our website, please provide:

    • An image or design drawing of the desired chandelier.
    • Desired base color and material preferences, such as gold or chrome.
    • Specific dimensions (width, depth, height). Refer to our lighting size guide for help selecting the appropriate size.

Terms of Service for Custom Orders

  • Quote and Production: Our team will respond within 1-2 business days with a quotation. Upon agreement, a customized invoice will be issued, and production will commence upon payment confirmation.
  • Warranty: Customized items come with a 3-year manufacturer warranty but are not eligible for cancellation, return, or exchange.
  • Delivery: Custom orders typically require 8-10 weeks for delivery, with free standard shipping. Expedited shipping options are available at an additional cost.

Contact Us

If you have any questions or need further information, feel free to contact us:

  • Email: support@tolights.com
  • Phone: +1 (831) 275-8515
  • Address: 4301 Fatima Dr, Saint Louis, MO 63123
  • Business Hours: Mon - Sat, 9 AM - 6 PM (GMT-8)